Fireflies.ai Review (2026)
An AI notetaker that records, transcribes and analyses every team meeting. Best for: Teams needing meeting notes plus CRM and workflow integrations.
What is Fireflies.ai?
Fireflies.ai is an AI meeting assistant that joins calls on popular platforms, transcribes them in many languages and generates searchable summaries.
Fireflies differentiates itself with conversation intelligence — speaker analytics, topic tracking and sentiment — and with deep integrations that push notes into CRMs, project tools and messaging apps.
What problems does Fireflies.ai solve?
Here are the concrete pain points Fireflies.ai addresses — and how it addresses them.
Manual CRM updates after calls
Push notes and action items into CRM records.
Lack of insight into calls
Analytics on talk time, topics and sentiment.
Multilingual teams
Transcription in many languages.
Knowledge trapped in meetings
Search and AI Q&A across conversations.
Key features and solutions
- Automatic transcription. Works with Zoom, Meet, Teams and more.
- AI summaries and action items. Customisable notes.
- Conversation intelligence. Speaker and topic analytics.
- Integrations. CRMs, Slack, Notion, Asana and more.
- AskFred. Chat with your meeting history.
Best use cases for Fireflies.ai
- Sales call analysis
- Recruiting interviews
- Customer success meetings
- Team stand-ups
- Research interviews
Who it's for: Sales, recruiting, customer success and remote teams.
Fireflies.ai pricing
Fireflies has a free plan with limited storage and features, plus Pro, Business and Enterprise plans adding AI summaries, analytics and integrations. See the pricing screenshot.
Pros and cons
Pros
- Strong integrations
- Multilingual transcription
- Conversation analytics
- Good free plan
Cons
- Some analytics behind higher tiers
- Bot presence in meetings
- Transcript accuracy varies with audio
Fireflies.ai vs alternatives
How Fireflies.ai compares with Otter.ai, Notion AI, Zapier AI:
| Fireflies.ai | Otter.ai | Notion AI | Zapier AI | |
|---|---|---|---|---|
| Category | AI Productivity & Meetings | AI Productivity & Meetings | AI Productivity & Meetings | AI Automation & Agents |
| Best for | Teams needing meeting notes plus CRM and workflow integrations | Live transcription and searchable notes for meetings and lectures | Teams whose docs, wikis and projects live in Notion | Connecting apps and automating business processes with AI |
| Pricing model | Freemium | Freemium | Paid add-on / plan | Freemium |
| Free plan | Yes | Yes | Trial | Yes |
| Developer | Fireflies.ai | Otter.ai | Notion Labs | Zapier |
| Platforms | Web, iOS, Android, Chrome extension, major meeting apps | Web, iOS, Android, Zoom, Google Meet, Microsoft Teams | Web, Windows, macOS, iOS, Android | Web |
Detailed head-to-head: Otter.ai vs Fireflies.ai
Verdict
Fireflies is the stronger choice for teams who want meeting data to flow into other tools. Otter is great for individuals who prioritise live transcription.
Try Fireflies.ai ↗Fireflies.ai FAQ
Is Fireflies free?
Yes, with a limited free plan.
Does Fireflies integrate with Salesforce?
Yes, along with other CRMs.
Otter or Fireflies?
See our Otter vs Fireflies comparison page.